From there, they will launch an investigation to locate your package and will get back to you in 2-3 business days. If you still have not received your package after 3 business days from date of delivery, please contact USPS/UPS to report a lost package and file an online claim and obtain a case number. Please contact your local USPS/UPS for further information regarding your package. My package says delivered, but I didn’t receive it. Orders can take a bit longer during popular promotions. Orders placed after 10AM PST are processed the following business day. Business days DO NOT include weekends and holidays. Unfortunately due to manufacturers’ regulations, we are not allowed to sell/ship out of the USA.Īll orders usually take 2-3 business days to process and additional 2-3 business days to ship. Orders to Alaska, Hawaii, Puerto Rico, or any other non-contiguous states (Outlying states) do not qualify for free shipping.
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